Refund policy

RETURNS & REFUNDS POLICY

We have a 10-day period from the date of delivery for customers to contact us regarding any issues with their order.

ELIGIBILITY FOR RETURNS

To be eligible for a return, items must be:

  • Unused
  • In their original, sealed packaging
  • In the same condition as received
  • Accompanied by proof of purchase

Due to the nature of our products, we do not accept returns on opened or used items.

IMPORTANT – NON-RETURNABLE ITEMS

Our products are liquid-based and cannot be re-sealed or resold once opened.

For this reason, we do not accept returns or exchanges for:

  • Opened products
  • Used products
  • Unsealed items

This policy ensures product integrity, safety, and quality for all customers.

DAMAGES, DEFECTS, OR INCORRECT ITEMS

Customers are required to inspect their order upon delivery.

If an item is:

  • Damaged
  • Defective
  • Incorrect

You must contact us within 48 hours of delivery with:

  • Proof of purchase
  • Clear images of the issue

Once assessed, we will determine the appropriate resolution, which may include:

  • A replacement product
  • A refund
  • Or an alternative resolution at our discretion

All resolutions are handled in accordance with applicable consumer protection laws.

RETURNS PROCESS

To request assistance, customers must make contact before returning any items.

Please note:

  • Returns sent without prior approval will not be accepted
  • Return shipping may be required unless the item is confirmed to be defective or incorrect

EXCHANGES

We do not offer direct exchanges.

Where applicable, a replacement or refund may be offered once the issue has been reviewed and approved.

REFUNDS

If a refund is approved:

  • It will be processed to the original payment method
  • Processing time: 5–10 business days

Please note that additional processing time may apply depending on your payment provider.

SALE ITEMS

Sale items are final and are not eligible for return or refund unless defective.

INTERNATIONAL ORDERS

Where applicable, international consumer laws may apply.

Any cooling-off periods will only be valid if products remain unused, unopened, and in their original condition.

CONTACT

For all return-related queries, customers must make contact through the appropriate support channel provided at checkout or on the website.